At Shop Air, we aim to provide a seamless and secure shopping experience for all our customers. Please read our Payment and Purchasing Policy below for important details about how we handle transactions and orders.

Accepted Payment Methods

  • We accept a variety of payment options, including:
    • Major credit and debit cards (Visa, MasterCard, American Express).
    • PayPal for secure and convenient online payments.
    • Other payment gateways as listed during checkout.

Payment Security

  • All transactions are processed using encrypted payment gateways to ensure the security and confidentiality of your financial information.
  • Shop Air does not store or retain your credit card details; all sensitive data is handled directly by our payment processors.

Order Confirmation

  • An order confirmation email will be sent to you upon successful payment. This email will include details of your purchase, payment method, and delivery information.
  • Please review the confirmation email to ensure all details are correct.

Pricing and Promotions

  • All prices displayed on our website are in AUD and include applicable GST unless stated otherwise.
  • Promotional offers and discounts are subject to specific terms and conditions, which will be stated during the promotion period.
  • Prices are subject to change without prior notice but will be honoured as displayed at the time of purchase.

Failed or Declined Payments

  • If your payment is declined, please check with your bank or payment provider for more details.
  • Orders with failed payments will not be processed, and inventory may not be held for incomplete transactions.

Cancellations

  • Orders may be canceled before they are processed for shipment. Please contact our customer service team as soon as possible if you wish to cancel an order.
  • If the order has already been shipped, the cancellation will be treated as a return, subject to our Returns Policy.

Errors or Discrepancies

  • If there is a pricing or product description error, Shop Air reserves the right to cancel the order and issue a full refund.

Contact Us

For assistance with payments or purchasing issues, please reach out to our support team at info@shopair.comau.

By completing a purchase on our website, you agree to the terms outlined in this policy. Thank you for choosing Shop Air!