At Shop Air, we are dedicated to providing fast, reliable, and efficient delivery services to ensure your orders arrive safely and on time. Please review our delivery policy below for detailed information:

Order Processing

  • Orders are processed within 1-2 business days of being placed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

  • Estimated delivery times vary depending on your location and the selected shipping method.
  • Standard delivery typically takes 3-7 business days, while express shipping options (if available) may reduce delivery time.
  • Delays may occur due to unforeseen circumstances such as weather, courier disruptions, or high demand.

Delivery Fees

  • Delivery fees are calculated based on the size, weight, and destination of your order.
  • Free shipping promotions may apply to eligible items or during specific campaigns.

Tracking Information

  • Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress.

Delivery Address

  • Please ensure that the delivery address provided is accurate and complete to avoid delays.
  • Shop Air is not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Lost Items

  • If your order arrives damaged or is lost during transit, please contact our customer service team within 7 of delivery. We will work with the courier to resolve the issue promptly.

International Shipping

  • At this time, we primarily ship within Australia. For international orders, please contact our support team for availability and shipping rates.

Contact Us

For any delivery-related inquiries or assistance, please reach out to our customer service team at info@aircg.com.au

At Shop Air, we strive to provide a seamless delivery experience. Thank you for shopping with us!